What Must Be in Your RCIC's Service Agreement? (CICC Requirements)
A legitimate RCIC must provide a written service agreement before starting work. It must include your scope, fees, payment terms, and refund policy. If an RCIC refuses to sign a written agreement, do not hire them.
Is a Written Service Agreement Required?
Yes. CICC explicitly requires RCICs to provide a written service agreement before providing any services. This is not optional — it is mandatory.
What Must Be in the Agreement
Your RCIC's service agreement must include:
- Your name and identification
- RCIC details: Name, RCIC licence number, business address, phone, email
- Scope of services: What exactly the RCIC will do (e.g., "Prepare and submit Express Entry profile")
- Total fee: The complete cost for all services
- Payment schedule: When payments are due and in what amounts
- Refund policy: Conditions for refunds if services are not completed
- Cancellation clause: Your right to cancel and any penalties
- Trust account disclosure: How your money will be held (trust account or direct to IRCC)
Red Flags in a Service Agreement
- No written agreement at all
- RCIC licence number is missing or incorrect
- "Fees apply only if visa approved"
- Vague scope ("help with immigration matters")
- No payment schedule or refund policy
- Pressure to sign quickly without reading
Your Rights After Signing
Once you sign, you have the right to:
- Cancel the agreement and receive a refund for services not rendered
- Receive regular updates on your case
- Access all your documents and correspondence
- Change consultants if you are dissatisfied
What to Do If Your RCIC Refuses to Provide an Agreement
This is a violation of CICC rules. Do not proceed. Report them to CICC immediately at college-ic.ca.
Frequently Asked Questions
Is a written service agreement required in Canada?
Yes. CICC requires RCICs to provide a written agreement before providing services. This is a fundamental protection.
What must the agreement include?
Scope of services, total fee, payment schedule, refund policy, RCIC licence number, and cancellation terms.
What if my RCIC refuses to provide a written agreement?
This is a serious red flag. CICC requires written agreements. Report them to CICC immediately.
Can I cancel a service agreement with an RCIC?
Yes, but terms depend on your agreement. Review your agreement for cancellation clauses. You are entitled to a prorated refund for work not completed.