Privacy Policy

What information we collect

• Professional listings: We display names, credential numbers, registration status, contact details, and business information sourced from public government registers (CICC for Canada, OMARA for Australia). This data is publicly available from those registers.
• Review submissions: When you submit a review, we collect the review text, star ratings, and optionally an email address. Your email address and IP address are immediately one-way hashed (SHA-256) — we cannot reverse these hashes or identify you from them. We never store your email or IP in plain text.
• Claim requests: When a professional claims their profile, we collect and hash their email address for token issuance. We do not store the plain-text email after hashing.
• Server logs: Our web server records standard HTTP access logs (IP address, timestamp, URL, HTTP status). These are retained for up to 30 days for security and diagnostic purposes.
• Site usage: which pages and buttons are used (for example, revealing a professional’s contact details), with your device and browser type and approximate location (city and country) worked out from your connection. Your IP address is stored only as a one-way hash.

Why we collect it

• Reviewer email and IP hashes — to prevent duplicate reviews from the same person.
• Claim email hash — to issue a one-time access token to the professional who owns a listing.
• Server logs — security monitoring and abuse detection.
• Site usage — to understand how the directory is used and to protect it from abuse.

How long we keep it

Review records (hashed, no personal identifiers) are retained while the review is live. Server logs are deleted after 30 days. Claim tokens expire after 48 hours. Site usage records contain no names or email addresses and are kept for as long as they are useful for these purposes. We do not retain any personal data beyond what is listed here.

Who we share it with

We do not sell, trade, or share personal information with third parties. Professional listing data is republished from public government registers and is already publicly available. Our servers are hosted by Hostinger, and traffic to the site passes through Cloudflare, which provides security and delivery. These providers process data only to provide their services to us.

Your rights (Australia)

Under the Australian Privacy Act 1988, you have the right to request access to personal information we hold about you, and to request correction of inaccurate information. Because reviewer data is stored only as hashes, we cannot identify which hashed record corresponds to you — meaning we cannot retrieve or delete it by request. For professional listing data, corrections must first be made through CICC or OMARA (the source of record), after which our next scheduled refresh will reflect the change.

Your rights (Canada)

Under PIPEDA (Personal Information Protection and Electronic Documents Act), Canadian residents have the right to access and correct personal information held about them. The same limitations on hashed reviewer data apply as described above. Contact us to make a request.

Cookies

We use only essential cookies. They keep the site working during your visit — for example, remembering a form you are filling in, that you are signed in, or that your browser has passed a security check — and help protect the site and the professionals listed on it from automated abuse. We do not use advertising cookies or cookies that track you across other websites.

Contact

For privacy questions or to exercise your rights, contact us via the claim form on any professional profile. We aim to respond within 5 business days. For formal requests, write to: IMMI.TV PTY LTD, New South Wales, Australia (ABN 61 685 250 784).